Service Request booking form

Are you a new or returning customer? *

New Customer
Returning customer

Name *

First

Last

Address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Phone *

Email *

Your email is used to send your invoices and communication re this service request, advise you when your gear is ready for collection and to send you the reminder when it is next due for servicing. If you wish to go on our mailing list for specials, trips and courses please opt-in below. In either option, your email address will never be sold to any third parties

EMAIL OPT-IN : Do you wish to be advised of upcoming specials/dive trips? Tick all that apply.

Yes - Sale Items
Yes - Dive Trips
Yes - New Products

Dive Club

Let us know if you belong to a Dive Club - we often offer deals to clubs that use our services.

Which services do you require? *

Please tick all relevant items you wish to book in - ensure all necessary fields are completed to ensure we have the correct information for your booking.

Servicing Drop off Date *

Please enter the date you will be dropping off your gear.

Tank Fills/Reg or BCD Safety Checks - While you wait

If you require a tank fill, reg or BCD check while you wait, please advise your time of drop off so we can schedule you in. Please allow up to 1.5 hours wait time. Urgent requests will incur additional charges.

Urgent Request

Yes
No

If you need your job turned around within a short time frame - same day, 1 to 4 days, please tick YES. Urgent work may incur additional charges. We will contact you if additional charges apply before the work commences.

Required by Date

Turnaround times vary depending on the workshop workload. Standard lead times, allow the following: Hydro Testing – 7 days; Reg/BCD Servicing - 14 days; Safety Checks – Same day if booked in advance. If you have a definite date that you require it back, please book in advance to avoid disappointment. Call us on 3399 1413 if you wish to confirm a date before completing this form. If no required by date, leave this field blank.

Tank Hydrostatic Testing - Terms of Service in Accordance withAS2337 and AS2030.1 *

I have read and agree to the terms of service for Hydro Testing

I understand that the cylinder(s) is to undergo testing in accordance with the relevant Australian Standards in effect at the time and agree that:

a) In the event of the cylinder failing, the cylinder will be destroyed, rendering it unusable in accordance with Australian Standards 2030.1. I am still liable for the value of the worked performed in testing regardless of result;
b) Cylinders are accepted for this test on the basis that the customer has no claim for the loss of the cylinder due to the failure of it meeting the AS2030.1 test requirements;
c) Paint, coatings and stickers/labels may be removed to further evaluate the condition of the cylinder or to make test stamping legible;
d) Cylinders that are not acceptable for use in Australia, unless proof of compliance is presented to the test station for verification will not be tested;
e) Cylinder Valves not fitted with the correct burst disc assembly will undergo a valve service and correction;
f) Cylinder Valves that have no provisions for burst disc must have the valve replaced.
g) Any damage to cylinder or valve in removing valve may result in the valve being repaired;

PLEASE NOTE: CYLINDERS MUST be collected within 7 days of being notified to avoid a daily storage cost of $1 per item unless prior arrangements are agreed to, and Ozaquatec Pty Ltd reserves the right to sell uncollected/abandoned equipment 3 months from the date of invoice.

Having read the above, I give Ozaquatec Pty Ltd the authority to proceed with the servicing/repair and agree to the terms and conditions above and acknowledge that I will be charged accordingly

SCUBA Equipment (incl BCDs, Regulators, Computers and tank fills) Terms of Service and Conditions *

I have read and agree to the terms of service for SCUBA Equipment

I understand this equipment being provided to Ozaquatec Pty Ltd to service/repair as required to the manufacturers standards and agree to the following:

a) To pay all costs related to the service or repair of the equipment;
b) I have been provided a base price per the website for the cost of the repair/service which includes the standard labour plus the average cost of manufacturers service kits and extra parts such as extra o-rings and lube needed in the service. I understand that parts vary depending on make and model and are over and above this labour charge;
c) I understand that Ozaquatec Pty Ltd will endeavour to notify me if the cost over and above general servicing charges will exceed the average amount by more than $30, otherwise I authorise them to go ahead with the specific costs;
d) I have provided Ozaquatec Pty Ltd with as much information regarding the condition of faults with this equipment as is known to me;
e) I understand if I do not want to proceed, after an estimate of costs for these exceptional parts have been given, I will still be charged for any work completed to date;
f) I understand I can receive an estimated total fee upon request before proceeding, which would be quoted at a fee of $30 if I do not proceed with any further work;
g) I have taken all loose components off my equipment ie whistles, knives, weights etc and understand that any items left with this equipment I cannot hold Ozaquatec Pty Ltd responsible for their loss or damage;
h) I understand that Ozaquatec Pty Ltd, after service of my equipment are not responsible for any defects that may occur after the time of service from unforeseen wear and tear such as skin leaks in hoses.

PLEASE NOTE: EQUIPMENT MUST be collected within 7 days of being notified to avoid daily storage cost of $1 per item unless prior arrangements have been made. If no contact is maintained or arrangements made, Ozaquatec Pty Ltd reserves the right to sell uncollected/abandoned equipment 3 months from the date of invoice.

Having read the above, I give Ozaquatec Pty Ltd the authority to proceed with the servicing/repair and agree to the terms and conditions above and acknowledge that I will be charged accordingly.

SCUBA Regulator and/or BCD Safety Checks *

I have read and agree to the terms of service for Safety Checks

I understand this equipment being provided to Ozaquatec Pty Ltd to perform a 'peace of mind' safety check and agree to the following:

a) I confirm the equipment meets the criteria for a safety check as indicated in this form. Ozaquatec Pty Ltd will not be held liable in any instance where I have provided erroneous information as the basis of them performing this check;
b) I understand and agree that the safety check DOES NOT constitute an annual service and acknowledge that this should still be performed when due;
c) I understand that it may be determined by Ozaquatec Pty Ltd that a full service is required at this time based on the check results, and that they will discuss the reasons for this before proceeding;
d) I warrant that at this point in time there are NO KNOWN FAULTS with the equipment, and this is purely a check for peace of mind due to irregular use;
e) I agree to pay the costs for the safety check on EACH piece of equipment. I understand that if the checks highlight an issue that required further work and I choose not to proceed to a full service, I am still liable for the costs incurred, I further understand that if it requires a full service, I will be liable for those fees and costs in addition to the costs for the initial check;
f) I have taken all loose components off my equipment i.e. whistles, knives, weights etc and understand that any items left with this equipment I cannot hold Ozaquatec Pty Ltd responsible for their loss or damage;
g) I understand that Ozaquatec Pty Ltd, after service of my equipment are not responsible for any defects that may occur after the time of checking from unforeseen wear and tear such as new skin leaks in hoses.

PLEASE NOTE: EQUIPMENT MUST be collected within 7 days of being notified to avoid daily storage cost of $1 per item unless prior arrangements have been made. If no contact is maintained or arrangements made, Ozaquatec Pty Ltd reserves the right to sell uncollected/abandoned equipment 3 months from the date of invoice.

Having read the above, I give Ozaquatec Pty Ltd the authority to proceed with the safety check and agree to the terms and conditions above and acknowledge that I will be charged accordingly.

Ozaquatec Payment Terms *

I have read and accept the terms of payment

All items used in servicing remain the property of Ozaquatec Pty Ltd until such time as they are paid for in full. Cash Accounts 1) All work is performed on a cash on completion basis. You will be provided with an emailed invoice when work is completed notifying you that it is ready for collection. Payment should be made upon this invoice; 2) If payment is not made within 7 days of invoice, we reserve the right to charge the following: i) $15 late payment/admin fee if the invoice remains unpaid after 7 days, and at the end of each calendar month if a balance remains outstanding (whether the gear has been collected), and ii) interest calculated daily at 7% pa on amounts unpaid; 3) If equipment is uncollected after 7days (unless prior arrangements have been made), irrespective of payment being made or not, we reserve the right to charge a storage fee of $1 per day; 4) If equipment is uncollected, and the invoice remains unpaid after 3 months, we reserve the right to sell the equipment to cover our costs; Account Customers 1) Payment must be made within the terms for which you have been approved; 2) For each invoice unpaid by the due date we reserve the right to charge a late payment/admin fee of $15, at the end of each calendar month an amount remains outstanding a further $15 admin fee will be charged; 3) Interest will be payable on all outstanding invoices at 7% pa calculated daily; 4) Accounts over 60 days will be placed on stop credit. No further credit will be supplied until the account is paid in full. Visa/Mastercard Payments Visa and Mastercard are accepted, a surcharge of 1.5% will be incurred on all transactions using credit card payments. AMEX is not accepted

Name of Authorised Person/s to collect on your behalf

If you authorise someone to collect your equipment please ensure they have ID with them. Ozaquatec takes no responsibility for items collected by a third party and not by the owner.

Dive Certification On File *

Yes
No
Unsure

If we dont already have a copy of your Dive and Nitrox (if applicable) certification on file please bring it with you, or you can email it to admin@ozaquatec.com. Divers without the correct credentials for Nitrox cannot have tanks filled.

Tank Hydrostatic Testing (Qty) *

Tank Filling (Qty) *

O2 Clean - Tanks (Qty) *

O2 cleaning of your tank requires your valve to be O2 cleaned as well. Charges apply

Regulator Annual Servicing (Qty) *

BCD Annual Servicing (Qty) *

Regulator Safety Check (Qty) *

Conditions apply for a Reg Safety Check: Gear must be less than a year old or serviced by us within last 18 months, or by another professional within 12 mths (proof to be supplied) AND have only 20 or less dives since the last service/purchase.

BCD Safety Check (Qty) *

Conditions apply for a BCD Safety Check: Gear must be less than a year old or serviced by us within last 18 months, or by another professional within 12 mths (proof to be supplied) AND have only 20 or less dives since the last service/purchase.

Computer/Transmitter Battery Change (Qty) *

Complete this section if you only require your computer/transmitter battery changed. If your regulators are being serviced please complete in that section.

CO2 Cylinder(s) Size *

If your cylinder size is not listed, please select the closest size.

Last Hydro Test Date (MM/YY)

Optional - Please enter the latest test stamp date (month & year) for each tank you want filled - seperated by a comma.

Pre-paid fill card *

Yes
No
Will purchase one online

If you wish to use your prepaid fill card please ensure you have ticked YES. Dont have one? Purchase one in our online shop.

Tank Fills - Same/Different *

Yes
No - I want different mixes
Do not refill

If you require different mixes, select what mixes go into which tank - ensure the tanks are tagged with the tank # at check in

Additionals Services on ANY Tanks being tested. Valve Service, Whip & Wash, Rust Inhibitor (additional costs apply)

Yes
No

Valve Servicing is recommended every 2 years.

Tick the Services Required

Only SOME tanks require extra services
Valve Service ALL tanks
Whip & Wash ALL tanks
Rust Inhibitor ALL tanks

CO2 Tuesday Deal *

Yes - please fill on the next Tuesday
No - please fill asap

Bulk filling can save on wastage which means you can save as well. We offer 10% off fills when done on Tuesday. Tanks must be in by 10 am Tuesday and can be collected after 3.30 pm. Does not apply to tanks that require hydrostatic testing.

Hydro Tank 1 - Additional Services *

Costs apply to additional elected services. Some may be REQUIRED - You will be advised if your tanks require additional services on inspection.

Hydro Tank 2 - Additional Services *

If more that one tank being dropped in - ENSURE you identify which tank requires which work/fill type if they are different. Costs apply to additional elected services. Some may be REQUIRED - You will be advised if your tanks require additional services on inspection.

Hydro Tank 3 - Additional Services *

If more that one tank being dropped in - ENSURE you identify which tank requires which work/fill type if they are different. Costs apply to additional elected services. Some may be REQUIRED - You will be advised if your tanks require additional services on inspection.

Hydro Tank 4 - Additional Services *

If more that one tank being dropped in - ENSURE you identify which tank requires which work/fill type if they are different. You can elect to have these additional services performed at additional cost. Some may be REQUIRED - our service technician will let you know before performing the work if they are to get the go ahead.

Hydro Tank 5 - Additional Services *

If more that one tank being dropped in - ENSURE you identify which tank requires which work/fill type if they are different. Costs apply to additional elected services. Some may be REQUIRED - You will be advised if your tanks require additional services on inspection.

Hydro Tank 6 - Additional Services *

If more that one tank being dropped in - ENSURE you identify which tank requires which work/fill type if they are different. Costs apply to additional elected services. Some may be REQUIRED - You will be advised if your tanks require additional services on inspection.

Refill Tank(s) With: *