This helps us to schedule our workload. If you are booking early for servicing due next month please enter 1st of that next month or later so we hold off the work til then.
If you need this job turned around within the week, or even within a few days we may be able to arrange overtime hours to get it done - there will be an extra charge which we will discuss and agree with you before work commences.
Standard turnaround times vary depending on our workload. Usually around 2 weeks. If you let us know if needed for a specific trip, are booking it in well in advance, and deliver it by the date specified we will do our best to ensure we meet that deadline. So, for example you could book it in now and specify you will drop it in on 20th of next month, needing it back by 27th of that month. Having the details now, gives us a better chance of achieving that. If not required by a specific date, leave this field blank and we will do it in the normal order of scheduling - allow 2-3 weeks - we will be in touch if there are issues/delays
Please tick which items you have booked for servicing - further fields will then open up so we can ensure we have the right service kits in stock when your items arrive, and that our technician has the information from the last service if we did it
All items used in servicing remain the property of Ozaquatec Pty Ltd until such time as they are paid for in full. CASH BASIS CUSTOMERS: 1/ All work is performed on a cash on completion basis. You will be provided with an emailed invoice when work is completed notifying you that it is ready for collection. Payment should be made upon this invoice. 2/ If payment is not made within 7 days of that invoice we reserve the right to charge the following: - a $15 late payment/admin fee if the invoice is unpaid after 7 days (whether or not the gear has been collected), and - interest calculated daily at 7% pa on amounts unpaid. 3/ If equipment is uncollected after 7days (unless prior arrangements have been made), irrespective of payment being made or not, we reserve the right to charge a storage fee of $1 per day 4/ If equipment is uncollected, and the invoice unpaid after 3 months, we reserve the right to sell the equipment to cover our costs. ON ACCOUNT CUSTOMERS: 1/ Payment must be made within the terms for which you have been approved, 2/ For each invoice unpaid by the due date we reserve the right to charge a late payment/admin fee of $15 3/ interest will be payable on all outstanding invoices at 7%pa calculated daily. 4/ You will be placed on stop credit until such time as your account is bought back into order. We reserve the right to remove your ón account' status and revert you to a cash basis customer if continual breaches of payment terms occur. WHERE INVOICE NOT READY AT THE TIME OF COLLECTION: In the rare instance where the invoice is not ready at the time of collection, at our discretion we may release the equipment on the express understanding that the invoice will be paid immediately upon receipt. We may require a deposit to be paid at that time. If the invoice remains unpaid after 3 days, we reserve the right to charge a late payment/admin fee of $15 for each invoice, in addition to interest charged at 7%pa calculated daily until paid in full. VISA/MASTERCARD PAYMENTS We do accept mastercard and visa as a method of payment, however a charge of 1.5% of the invoice applies as a contribution to the merchant fees we will incur when you opt for this method of payment.
Please dont be offended if we ask you for ID - our new staff may not know you yet and we want to be sure we are giving it to the right person! As importantly - please let us know if someone else is collecting your gear for you - and remind them to have their own ID with them. Please enter 'No' if it will be you picking it up
If no known issues/requests, please enter 'None'
We are constantly striving to improve our service to you, our valued customers. Filling it in in advance of dropping the gear in should enable us to get your turnaround time reduced. BUT - how was it for you? 1* = a proper pain in the butt and cant see the benefit, 5* = it only made you fill in relevant info and wasn't too difficult to do.
Any ideas you have to improve this process will be appreciated!