Service Request booking form

Are you a new or returning customer?

New Customer
Returning customer

Name *

First

Last

Address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Email *

Your email is used to send your invoices and communication re this service request, advise you when your gear is ready for collection and to send you the reminder when it is next due for servicing. If you wish to go on our mailing list for specials, trips and courses please opt-in below. In either option, your email address will never be sold to any third parties

EMAIL OPT-IN : Do you wish to be advised of upcoming specials, dive trips and courses? Tick all that apply. Leave unticked if not interested

Yes - specials info
Yes - dive trips info
Yes - upcoming courses info

Phone *

Which dive club(s) - (if any) - are you affiliated to?

Let us know if you belong to any clubs - we offer deals to clubs that have several members using our services. Enter 'None' if you have no active financial memberships. Consider joining 'Team OzAquatec' dive club - details coming soon!

What is to be serviced? *

Please tick which items you have booked for servicing - further fields will then open up so we can ensure we have the right service kits in stock when your items arrive, and that our technician has the information from the last service if we did it

When will you drop it in for servicing?

This helps us to schedule our workload. If you are booking early for servicing due next month please enter 1st of that next month or later so we hold off the work til then.

Reg/BCD Safety Checks - while you wait?

If you would like us to do this while you wait, please enter the approximate time you plan to come in so we can plan for it wherever possible - no guarantees so allow an hour or so wait time

Is this work required urgently? ie within a week?

Yes
No

If you need this job turned around within the week, or even within a few days we may be able to arrange overtime hours to get it done - there will be an extra charge which we will discuss and agree with you before work commences.

Do you have specific date you need it back?

Standard turnaround times vary depending on our workload. Usually same day for safety checks, hydro testing within the week, reg/BCD servicing is around 2 weeks. If you let us know if needed for a specific trip, are booking it in well in advance, and deliver it by the date specified we will do our best to ensure we meet that deadline. So, for example you could book it in now and specify you will drop it in on 20th of next month, needing it back by 27th of that month. Having the details now, gives us a better chance of achieving that. If not required by a specific date, leave this field blank and we will do it in the normal order of scheduling - allow 2 weeks - we will be in touch if there are issues/delays

Tank Hydros - terms of service in accordance with AS2337 and AS2030.1 *

I have read and agree to the terms of service. for hydro testing

I understand that the cylinder(s) is to undergo testing in accordance with the relevant Australian Standards in effect at the time and agree that:
a/ In the event of the cylinder failing, the cylinder will be destroyed, rendering it unusable in accordance with Australian Standards 2030.1. I am still liable for the value of the worked performed in testing regardless of result.
b/ Cylinders are accepted for this test on the basis that the customer has no claim for the loss of the culinder due to the failure of it meeting the AS2030.1 test requirements.
c/ Paint, coatings and stickers/labels may be removed to further evaluate the condition of the cylinder or to make test stampings legible.
d/ Cylinders that are not acceptable for use in Australia, unless proof of compliance is presented to the test station for verification will not be tested.
e/ Cylinder Valves not fitted with the correct burst disc assembly will undergo a valve service and correction.
f/ Cylinder Valves that have no provisions for burst disc must have valve replaced.
g/ Any damage to cylinder or valve in removing valve may result in the valve being repaired
PLEASE NOTE: CYLINDERS MUST be collected within 7 days of being notified to avoid a daily storage cost of $1 per item unless prior arrangements are agreed to, and Ozaquatec Pty Ltd reserves the right to sell uncollected/abandoned equipment 3 months from the date of invoice.
PLEASE FURTHER NOTE: INVOICES will be issued upon the completion of the service work. Payment must be made before/upon collection of the cylinders. Ozaquatec Pty Ltd reserves the right to charge interest at current overdraft rates if the invoice remains unpaid within 7 days of issue.

Having read the above, I give Ozaquatec Pty Ltd the authority to proceed with the servicing/repair and agree to the terms and conditions above and acknowledge that I will be charged accordingly

Scuba Equipment (incl BCDs, Regulators, Computers and tank fills) Terms of Service and Conditions *

I have read and agree to the terms of service for Scuba Equipment

I understand this equipmentbeing provided to Ozaquatec Pty Ltd to service/repair as required to manufacturers standards and agree to the following:
a/ to pay all costs related to the service or repair of the equipment. This will include a deposit upon booking the job through the website which will be paid before work is commenced, followed by a final invoice detailing the work performed and including any extra parts needed/square up amounts required.
b/ I have been provided a base price per the website for the cost of the repair/service which includes the standard labour plus the average cost of manufacturers service kits and extra parts such as extra o-rings and lube needed in the service. I understand that parts vary depending on make and model and these will be adjusted on the final invoice.
c/ I understand that Ozaquatec Pty Ltd will phone me if the cost of these parts for my specific equipment will exceed the average amount by more than $30, otherwise I authorise them to go ahead with the specific costs.
d/ I have provided Ozaquatec Pty Ltd with as much information regarding the condition of faults with this equipment as is known to me.
e/ I understand Ozaquatec will endeavour to notify me of costs over and above (where possible) general servicing charges, such as hoses to be replaced, broken components etc,
f/ I understand if I do not want to proceed, after an estimate of costs for these exceptional parts have been given, I will still be charged for any work completed to date,
g/ I understand I can receive an estimated total fee upon request before proceeding, which would be quoted at a fee of $30 if I do not proceed with any further work,
h/ I have taken all loose components off my equipment ie whistles, knives, weights etc and understand that any items left with this equipment I cannot hold Ozaquatec Pty Ltd responsible for their loss or damage;
i/ I understand that Ozaquatec Pty Ltd, after service of my equipment are not responsible for any defects that may occur after the time of service from unforeseen wear and tear such as skin leaks in hoses.

PLEASE NOTE: EQUIPMENT MUST be collected within 7 days of being notified to avoid daily storage cost of $1 per item unless prior arrangements have been made. If no contact is maintained or arrangements made, Ozaquatec Pty Ltd reserves the right to sell uncollected/abandoned equipment 3 months from the date of invoice.
PLEASE FURTHER NOTE: INVOICES will be issues upon the completion of the service work. Payment must be completed in full before/upon collection of the equipment. Ozaquatec Pty Ltd reserves the right to charge interest at current overdraft rates if the invoice remains unpaid within 7 days of issue (or 7 days of your due date if other terms apply to you).
Having read the above, I give Ozaquatec Pty Ltd the authority to proceed with the servicing/repair and agree to the terms and conditions above and acknowledge that I will be charged accordingly.

Scuba Regulator and/or BCD Safety Checks *

I have read and agree to the terms of service for Safety Checks

I understand this equipment being provided to Ozaquatec Pty Ltd to perform a 'peace of mind' safety check and agree to the following:
a/ I confirm the equipment meets the criteria for a safety check as indicated in this form. Ozaquatec Pty Ltd will not be held liable in any instance where I have provided erroneous information as the basis of them performing this check.
b/ I understand and agree that the safety check DOES NOT constitute an annual service and acknowledge that this should still be performed when due.
c/ I understand that it may be determined by Ozaquatec Pty Ltd that a full service is required at this time based on the check results, and that they will discuss the reasons for this before proceeding.
d/ I warrant that at this point in time there are NO KNOWN FAULTS with the equipment, and this is purely a check for peace of mind due to irregular use.
e/ I agree to pay $69 incl GST for the safety check on EACH piece of equipment. I understand that if the checks highlight an issue that required further work and I choose not to proceed to a full service, I am still liable for the $69. I further understand that if it requires a full service, I will be liable for those fees and costs in addition to the $69 for the initial check
f/ I have taken all loose components off my equipment ie whistles, knives, weights etc and understand that any items left with this equipment I cannot hold Ozaquatec Pty Ltd responsible for their loss or damage;
i/ I understand that Ozaquatec Pty Ltd, after service of my equipment are not responsible for any defects that may occur after the time of checking from unforeseen wear and tear such as new skin leaks in hoses.
PLEASE NOTE: EQUIPMENT MUST be collected within 7 days of being notified to avoid daily storage cost of $1 per item unless prior arrangements have been made. If no contact is maintained or arrangements made, Ozaquatec Pty Ltd reserves the right to sell uncollected/abandoned equipment 3 months from the date of invoice.
PLEASE FURTHER NOTE: INVOICES will be issues upon the completion of the service work. Payment must be completed in full before/upon collection of the equipment. Ozaquatec Pty Ltd reserves the right to charge interest at current overdraft rates if the invoice remains unpaid within 7 days of issue (or 7 days of your due date if other terms apply to you).
Having read the above, I give Ozaquatec Pty Ltd the authority to proceed with the safety check and agree to the terms and conditions above and acknowledge that I will be charged accordingly.

Ozaquatec Payment Terms *

I have read and accept the terms of payment

All items used in servicing remain the property of Ozaquatec Pty Ltd until such time as they are paid for in full. CASH BASIS CUSTOMERS: 1/ All work is performed on a cash on completion basis. You will be provided with an emailed invoice when work is completed notifying you that it is ready for collection. Payment should be made upon this invoice. 2/ If payment is not made within 7 days of that invoice we reserve the right to charge the following: - a $15 late payment/admin fee if the invoice is unpaid after 7 days (whether or not the gear has been collected), and - interest calculated daily at 7% pa on amounts unpaid. 3/ If equipment is uncollected after 7days (unless prior arrangements have been made), irrespective of payment being made or not, we reserve the right to charge a storage fee of $1 per day 4/ If equipment is uncollected, and the invoice unpaid after 3 months, we reserve the right to sell the equipment to cover our costs. ON ACCOUNT CUSTOMERS: 1/ Payment must be made within the terms for which you have been approved, 2/ For each invoice unpaid by the due date we reserve the right to charge a late payment/admin fee of $15 3/ interest will be payable on all outstanding invoices at 7%pa calculated daily. 4/ You will be placed on stop credit until such time as your account is bought back into order. We reserve the right to remove your ón account' status and revert you to a cash basis customer if continual breaches of payment terms occur. WHERE INVOICE NOT READY AT THE TIME OF COLLECTION: In the rare instance where the invoice is not ready at the time of collection, at our discretion we may release the equipment on the express understanding that the invoice will be paid immediately upon receipt. We may require a deposit to be paid at that time. If the invoice remains unpaid after 3 days, we reserve the right to charge a late payment/admin fee of $15 for each invoice, in addition to interest charged at 7%pa calculated daily until paid in full. VISA/MASTERCARD PAYMENTS We do accept mastercard and visa as a method of payment, however a charge of 1.5% of the invoice applies as a contribution to the merchant fees we will incur when you opt for this method of payment.

Is someone authorised to collect your gear on your behalf? If so, who? *

Please dont be offended if we ask you for ID - our new staff may not know you yet and we want to be sure we are giving it to the right person! As importantly - please let us know if someone else is collecting your gear for you - and remind them to have their own ID with them. Please enter 'No' if it will be you picking it up

Do we already hold a copy of your dive certification? *

Yes
No
Unsure

If we dont already have a copy of your dive and Nitrox (if applicable) certification on file please bring it with you, or you can email/upload it in advance. If unsure, please send/upload/bring it with you in case.

How many tanks for hydrostatic testing? *

How many tanks for filling only? *

How many tanks for O2 clean? *

How many BCDs for servicing? *

How many BCDs qualify for a safety check? *

They must be less than a year old, serviced by us within last 18 months, or serviced by another professional within 12 mths (proof to be supplied) AND have only 20 or less dives since the last service/purchase

How many Regulators for servicing? *

How many Regulators qualify for a safety check? *

They must be less than a year old, serviced by us within last 18 months, or serviced by another professional within 12 mths (proof to be supplied) AND have only 20 or less dives since the last service/purchase

How many battery changes (no regs being serviced) are required? *

If they are on a set of regs, please complete the details under that section. This is for computer/transmitters coming in without regs

What size CO2 cylinder(s) *

Please help us ensure we have enough CO2 in stock by indicating the cylinder size(s) you will bring in for filling. If you size is not listed, please select the closest size

Last Hydro test date (MM/YY)

Optional - Please enter the latest test stamp date (month & year) for each tank you want filled - seperated by a comma. We can let you know if a hydro test is needed to save a surprise at drop off

Do you have a pre-paid fill card to use? *

Yes
No
Will purchase one online

If the fills are to go on your card let us know. If you dont have one you can purchase one through our online shop and use it for these fills

Fill all tanks the same? *

Yes
No - I want different mixes
Do not refill

If you want different mixes, you will need to select what mixes go into what tank - ensure the tanks are tagged with the tank # at check in

Do you require additionals services on ANY of the tanks being tested? ie Valve service, Whip & Wash, Rust Inhibitor (extra costs)

Yes
No

If you havent had a valve service done for two years or more we do recommend it.'

Tick the services required if on ALL tanks, otherwise tick - only some tanks require extras

Only SOME tanks require extra services
Valve Service ALL tanks
Whip & Wash ALL tanks
Rust Inhibitor ALL tanks

Do you want the CO2 Tuesdays deal? *

Yes - please fill on the next Tuesday
No - please fill asap

As we can save wastage by bulk filling tanks in one session, we offer 10% off if fills are done on Tuesday. Get it in to us by 10am Tuesday. Can be collected after 4pm on Tuesday or any other time we are open. (Thursday til 7pm - bring a brew with you 🙂 ) If its in for a hydro too we would need it in earlier rather than later and cannot guarantee same day hydro so it may wait til the next Tuesday after the hydro is done.

Hydro Tank 1 - Additional services elected *

You can elect to have these additional services performed at additional cost. Some may be REQUIRED - our service technician will let you know before performing the work if they are to get the go ahead.

Hydro Tank 2 - Additional services elected *

If more that one tank being dropped in - ENSURE you identify which tank requires which work/fill type if they are different. You can elect to have these additional services performed at additional cost. Some may be REQUIRED - our service technician will let you know before performing the work if they are to get the go ahead.

Hydro Tank 3 - Additional services elected *

If more that one tank being dropped in - ENSURE you identify which tank requires which work/fill type if they are different. You can elect to have these additional services performed at additional cost. Some may be REQUIRED - our service technician will let you know before performing the work if they are to get the go ahead.

Hydro Tank 4 - Additional services elected *

If more that one tank being dropped in - ENSURE you identify which tank requires which work/fill type if they are different. You can elect to have these additional services performed at additional cost. Some may be REQUIRED - our service technician will let you know before performing the work if they are to get the go ahead.

Hydro Tank 5 - Additional services elected *

If more that one tank being dropped in - ENSURE you identify which tank requires which work/fill type if they are different. You can elect to have these additional services performed at additional cost. Some may be REQUIRED - our service technician will let you know before performing the work if they are to get the go ahead.

Hydro Tank 6 - Additional services elected *

If more that one tank being dropped in - ENSURE you identify which tank requires which work/fill type if they are different. You can elect to have these additional services performed at additional cost. Some may be REQUIRED - our service technician will let you know before performing the work if they are to get the go ahead.

Refill tank(s) with: *

Hydro Tank 1 - refill with: *