Shipping and Returns Policy

Shipping

We pride ourselves on exceptional customer service and our delivery & shipping service is no exception.. All orders over $500 shipping is just $15 across mainland Australia!

Please note: the Australia Post network is experiencing delivery delays at the moment, due to limited flights, social distancing requirements and increased parcel volumes. We really appreciate your patience during this time.

We work hard to process your order as quickly as possible, however it can sometimes take a couple of days for your order to be picked, packed and shipped due to the high demand of orders coming through (especially during sale periods). Please allow a slightly longer delivery time for larger items which won’t fit into a postage satchel, or delivery to regional areas.

Returns Policy

We care about your satisfaction and are committed to customer service. If you are dissatisfied with your purchase for any reason, you may return it to Ozaquatec Scuba Service Centre within 30 days of the purchase date, subject to the conditions and exclusions below:

Conditions

Please read the conditions below. If all conditions are not met, Ozaquatec Scuba Service Centre reserves the right to refuse the return or to charge a minimum 15% restocking fee.

All returned items must be unused, in new condition, in their original unaltered box (including an intact PLU code) and must include all packing material, blank warranty cards, manuals and accessories. We can only refund or exchange products provided they haven’t been used in the water and are undamaged.

Ozaquatec is not responsible for

–       mishandling of products or ill-care of goods

–       personal data or items left in returned merchandise

–      any consequential or incidental damage resulting from the use of any
       merchandise bought from us including lost or stolen equipment

Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.

If returning a wetsuit for warranty assessment, please ensure the wetsuit is thoroughly dry inside and out, otherwise there will be a delay in processing your return for hygiene reasons.

Final Sale & Non-returnable Items

Purchases via Clearance promotions cannot be exchanged or refunded.

Products from our Sales promotions are eligible for return or refund unless otherwise specified on the product at time of purchase and as long as stock is available of the same item.

Special order merchandise or any item indicated on the website as non-returnable is as such.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.

Returns & Exchanges

All items returned must be packaged securely and sent via registered mail with tracking information as we are not liable for shipments which may go missing during transit. The customer is responsible for the cost of return shipping.

Please ensure the following is included with your return:

–       Copy of the original receipt or invoice

–       Completed Returns Form (click here)

–       Detailed reason for the return

–       Instructions as to whether you are seeking a refund/exchange or item to be covered
       under warranty (subject to warranty terms and conditions)

–      All items must be returned in original/unused condition

–      Unless an item is defective and being covered under warranty, if you would like an
       , standard freight charges will apply unless you provide paid parcel post with your return

Please allow 7-14 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow up to 30 days for a credit to appear on your account from received date. In most cases, we will issue your refund in the same way you made the original purchase.

Any purchases made via a gift voucher will be refunded as a new gift voucher, they cannot be refunded as cash.

If you have any questions about delivery, shipping and returns please feel free to call our friendly customer service team on 07 3399 1413 or admin@ozaquatec.com